OB Insurer POD · Zendesk
What needs a reply today
90 onboarding threads where an insurer or client wrote last and Plum has not answered. Ranked by how long they have been waiting.
Backlog read 21 August 2026, 13:48 IST
- 371open in the groupeverything not solved or closed
- 167in status open39 new and 162 pending sit behind these
- 94re-opened by an email40 were automation, 16 opened by hand
- 90need Plum to act4 dropped — a Plum agent replied last
Whose desk it is on
Every thread has an owner. Click a person to see only their queue.
Who they are waiting on
Insurer taken from the subject line, or from the attached document where the subject does not name one.
What arrived
The document on the most recent reply, classified by reading the file, not its name.
The queue
Oldest first. Click a client or a ticket number to open the thread in Zendesk.
90 threads
| Waiting | Client | Insurer | Stage | Latest reply | Owner | Ticket |
|---|---|---|---|---|---|---|
| 67d | Natfirst Private LimitedRe: Natfirst Private Limited<>Plum | Renewal_Niva Bupa | Niva Bupa | Renewal | Policy copy | Kanishka Sardana | 1972497 |
| 65d | NiraRe: Emp Only Plan - Plum / Nira | Niva Bupadoc | Other | Policy copy | Kanishka Sardana | 2008551 |
| 64d | N G B P SRe: Confirmation for N G B P S <> Plum Bajaj GMC - Renewal | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2072767 |
| 64d | SEPLRe: (Plum/Bajaj) Proforma Invoice for SEPL | Bajaj Allianz | Invoice / payment | Unreadable file | Onkar | 2069676 |
| 64d | ZONAPRe: Payment Confirmation for ZONAP <> Plum Bajaj GMC | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2059231 |
| 64d | BotrocksRe: [Possible Malware Fraud]Re: Plum <> Bajaj | Botrocks GMC Renewal | Bajaj Allianz | Renewal | Quote / rater | Onkar | 2058456 |
| 64d | Growlance TechRe: Plum/Bagic | GMC and GPA for Growlance tech | Fresh | Bajaj Allianz | Other | Policy copy | Onkar | 2052845 |
| 64d | Eclectico Technologies Private LimitedRe: GMC- BAJAJ<> PLUM- ECLECTICO TECHNOLOGIES PRIVATE LIMITED | Bajaj Allianz | Other | No attachment | Onkar | 2050187 |
| 64d | IPOMO Communication India Private LimitedRe: RFQ: Bajaj Renewal: IPOMO COMMUNICATION INDIA PRIVATE LIMITED | Bajaj Allianz | RFQ / quote | Email export | Onkar | 2041796 |
| 64d | Dransformer LabsRe: Plum/BAJAJ <> RFQ for Dransformer Labs - own renewal | Bajaj Allianz | RFQ / quote | No attachment | Onkar | 2030099 |
| 64d | Roots Ventures LLPRe: Payment Details for ROOTS VENTURES LLP#business# | ICICI Lombarddoc | Invoice / payment | Policy copy | Roomin Sultana | 2086728 |
| 64d | DSLRRe: Plum <> DSLR | GMC Fresh | Unmapped | Other | No attachment | Onkar | 2052684 |
| 64d | AssetifyRe: Payment Validation for Assetify (ECW CONSULTANTS) | Unmapped | Invoice / payment | CD account letter | Onkar | 2031590 |
| 63d | Optimum Design Private LimitedRe: (BAGIC/PLUM) PI Request - OPTIMUM DESIGN PRIVATE LIMITED(own renewal) | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2050768 |
| 63d | Beforest LifestyleRe: ICICI Lombard<>Plum | RFQ | Beforest Lifestyle ( karnataka ) | ICICI Lombard | RFQ / quote | Policy copy | Roomin Sultana | 2087332 |
| 63d | Skajn Marketing Technologies Private LimitedRe: ICICI PRUDENTIAL QUOTE: Skajn Marketing Technologies Private Limited_10878 | 7th August 2026 | ICICI Prudential | RFQ / quote | Email export | Onkar | 2073198 |
| 63d | ZeliotRe: GPA- Plum - NIVA- Zeliot - Aug 2026 | Niva Bupa | Other | Quote / rater | Kanishka Sardana | 2070389 |
| 63d | Symmetrix Computer Systems Private LimitedRe: RFQ-GMC-Plum-Royal Sundaram-Symmetrix Computer Systems Private Limited | Royal Sundaram | RFQ / quote | CD account letter | Onkar | 2052598 |
| 62d | AgrichainRe: Payment Confirmation for Agrichain <> Plum Bajaj GMC & GPA | Bajaj Allianz | Invoice / payment | Quote / rater | Onkar | 2087261 |
| 62d | Nomes Interactive LLPRe: Payment Confirmation for Nomes Interactive LLP <> Plum Bajaj GMC - Renewal | Bajaj Allianz | Invoice / payment | Quote / rater | Sakshi | 2076007 |
| 62d | Enterprise Product Integration Private LimitedRe: (BAJAJ/PLUM) - PI Request - ENTERPRISE PRODUCT INTEGRATION PRIVATE LIMITED(own renewal) | Bajaj Allianz | Invoice / payment | Quote / rater | Sakshi | 2074760 |
| 62d | Semcorp Process and Vacuum Systems Private LimitedRe: ( Plum / Bajaj ) Request for invoice for SEMCORP PROCESS AND VACUUM SYSTEMS PRIVATE LIMITED | Bajaj Allianz | Invoice / payment | Member census | Onkar | 2070164 |
| 62d | SednaRe: (Plum / Care ) RFQ for Sedna | Care Health | RFQ / quote | Quote / rater | Sakshi | 2072821 |
| 62d | Expenova BPO Solutions LLPGMC Policy Placement - EXPENOVA BPO SOLUTIONS LLP - Fresh #business# | ICICI Lombarddoc | Placement / closure | Policy copy | Rahul Sharma | 2101029 |
| 62d | Vyuti SystemsRe: RFQ for Vyuti Systems (Urgent Request) | ICICI Lombarddoc | RFQ / quote | Policy copy | Roomin Sultana | 2097129 |
| 62d | Maxcient Technologies Pvt LtdRe: Request for VAN and Customer ID - Maxcient Technologies Pvt Ltd#business# | ICICI Lombarddoc | VAN / CD account | Quote / rater | Roomin Sultana | 2096344 |
| 62d | Janus Aviation Private LimitedGMC Policy Placement - JANUS AVIATION PRIVATE LIMITED- Fresh #business# | ICICI Lombarddoc | Placement / closure | Policy copy | Rahul Sharma | 2092238 |
| 62d | Janus Infratech Private LimitedGMC Policy Placement - JANUS INFRATECH PRIVATE LIMITED | ICICI Lombarddoc | Placement / closure | Policy copy | Roomin Sultana | 2089552 |
| 62d | Merlin AI Contech India Private LimitedGMC Policy Placement - MERLIN AI CONTECH INDIA PRIVATE LIMITED | ICICI Lombarddoc | Placement / closure | Policy copy | Roomin Sultana | 2087356 |
| 62d | Sthyr EnergyRe: Plum/ICICI <> RFQ for Sthyr Energy - own renewal#business# | ICICI Lombard | RFQ / quote | Quote / rater | Roomin Sultana | 2086756 |
| 62d | TaozenRe: Payment Confirmation for TAOZEN <> Plum ICICI LOMBARD GMC & GPA - Roll over#business# | ICICI Lombard | Invoice / payment | Quote / rater | Roomin Sultana | 2076145 |
| 62d | Inicio LabRe: Payment Confirmation for INICIO LAB <> Plum ICICI PRUDENTIAL GTL Policy | ICICI Prudential | Invoice / payment | No attachment | Onkar | 2089276 |
| 62d | OvertureRe: Plum/IPRU <> RFQ for overture - own renewal | ICICI Prudential | RFQ / quote | Policy copy | Onkar | 2047755 |
| 62d | Strongbox IT Private LimitedRe: GPA Magma Standard Rater Closure: STRONGBOX IT PRIVATE LIMITED | Magma HDI | Placement / closure | Proposal / declaration | Kanishka Sardana | 2069928 |
| 62d | HAI7Re: Payment Confirmation for HAI7 for GPA | Magma HDIdoc | Invoice / payment | Proposal / declaration | Kanishka Sardana | 2069677 |
| 62d | LucidityRe: (Niva Bupa / Plum) RFQ for Lucidity | Niva Bupa | RFQ / quote | Quote / rater | Neha Jain | 2083541 |
| 62d | VyntelligenceRe: RFQ for Vyntelligence (Proforma Invoice) | Niva Bupadoc | Invoice / payment | Policy copy | Kanishka Sardana | 2073157 |
| 62d | CogentSoftRe: Plum <> Niva | CogentSoft | GMC Renewal | Niva Bupa | Renewal | Quote / rater | Kanishka Sardana | 2056140 |
| 62d | Gamma Opengig Work Private LimitedGMC Policy Placement - GAMMA OPENGIG WORK PRIVATE LIMITED - Fresh #business# | Unmapped | Placement / closure | No attachment | Rahul Sharma | 2085805 |
| 62d | HAI7Re: Need Invoice for HAI7 | Unmapped | Invoice / payment | Unreadable file | Onkar | 2069788 |
| 61d | AISLERe: Payment Confirmation for AISLE <> Plum Bajaj GMC & GPA - Renewal | Bajaj Allianz | Invoice / payment | Quote / rater | Onkar | 2091746 |
| 61d | Zbyte Technologies Private LimitedRe: ZBYTE TECHNOLOGIES PRIVATE LIMITED | Bajaj Allianzdoc | Other | Quote / rater | Onkar | 2086527 |
| 61d | Chamestudio Private LimitedRe: Chamestudio Private Limited<>Plum | Renewal- BAGIC | Bajaj Allianz | Renewal | Quote / rater | Onkar | 2083780 |
| 61d | JurisphereRe: (Plum/Bajaj) Invoice for Jurisphere | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2083579 |
| 61d | Aces Intact Private LimitedRe: ACES INTACT PRIVATE LIMITED <> Plum | Request for Performa Invoice | Bajaj Allianzdoc | Invoice / payment | Policy copy | Sakshi | 2081048 |
| 61d | Netrika Consulting India Private LimitedRe: [Possible Malware Fraud]Re: Fresh Policy for NETRIKA CONSULTING INDIA PRIVATE LIMITED - Plum | Bajaj Allianz | Policy issuance | Policy copy | Onkar | 2080504 |
| 61d | Crek ODRRe: Plum <>Bajaj | Crek ODR | GMC Renewal | Bajaj Allianz | Renewal | Quote / rater | Onkar | 2072776 |
| 61d | BioPeakRe: [Possible Malware Fraud]Re: [Possible Malware Fraud]Re: (Plum / Bajaj ) RFQ for BioPeak - Ba | Bajaj Allianz | RFQ / quote | No attachment | Onkar | 2072106 |
| 61d | Jaypson Biologicals Pvt LtdRe: (BAGIC/PLUM) Invoice required for Jaypson Biologicals Pvt ltd | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2070691 |
| 61d | FINRIGHTRe: Payment Confirmation for FINRIGHT <> Plum BAJAJ GMC and GPA - Renewal | Bajaj Allianz | Invoice / payment | Quote / rater | Onkar | 2070369 |
| 61d | Shiv InfiniumRe: (BAGIC/PLUM) Proforma Invoice for Shiv Infinium | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2066000 |
| 61d | Tranquility Consulting Private LimitedRe: [Possible Malware Fraud]Re: Standard Rater Closure: Confirmation:: TRANQUILITY CONSULTING PR | Bajaj Allianzdoc | Placement / closure | Quote / rater | Onkar | 2064181 |
| 61d | MonneotekRe: [Plum / BAJAJ] Proforma invoice for Monneotek #business# Fresh Case | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2040511 |
| 61d | Owision India Private LimitedRe: Very UrgentRFQ-GMC-Plum-Bajaj Allianz-Owision India Private Limited | Bajaj Allianz | RFQ / quote | No attachment | Onkar | 2007119 |
| 61d | Omniglobal Techsolutions Private LimitedGMC Policy Placement - OMNIGLOBAL TECHSOLUTIONS PRIVATE LIMITED | ICICI Lombarddoc | Placement / closure | Policy copy | Roomin Sultana | 2102563 |
| 61d | Toucan Distribution Private LimitedGMC Policy Placement - TOUCAN DISTRIBUTION PRIVATE LIMITED | ICICI Lombarddoc | Placement / closure | Policy copy | Roomin Sultana | 2102164 |
| 61d | Expenova BPO Solutions LLPRe: Fresh - (Plum / IL) Conflict check for EXPENOVA BPO SOLUTIONS LLP#business# | ICICI Lombard | Proposal & KYC | Policy copy | Rahul Sharma | 2099777 |
| 61d | People O City LLPRe: Fresh - (Plum / IL) Conflict check for PEOPLE O CITY LLP#business# | ICICI Lombard | Proposal & KYC | Policy copy | Rahul Sharma | 2099564 |
| 61d | Xentury Solutions Pvt LtdGMC Policy Placement - XENTURY SOLUTIONS PVT LTD | ICICI Lombarddoc | Placement / closure | Policy copy | Roomin Sultana | 2090053 |
| 61d | Adsreverb Digital Private LimitedRe: GMC- Plum - ICICI- Adsreverb Digital Private Limited - July 2026 | ICICI Lombard | Other | Policy copy | Rahul Sharma | 2087475 |
| 61d | LEANPITCHRe: (IL/Plum)GMC - RFQ for LEANPITCH - Renewal#business# | ICICI Lombard | RFQ / quote | No attachment | Minu Bhagwat Upadhyay | 2052672 |
| 61d | KulaRe: GMC- Plum - ICICI- Kula - Jun 2026 | ICICI Lombard | Other | No attachment | Roomin Sultana | 1967304 |
| 61d | Brain Beez Academy Private LimitedRe: Plum <> Zurich Kotak : Payment Confirmation for BRAIN BEEZ ACDEMY PRIVATE LIMITED | Kotak | Invoice / payment | No attachment | Onkar | 2052761 |
| 61d | Evam FinanceRe: Plum/Kotak: RFQ For Evam Finance | Kotak | RFQ / quote | Unreadable file | Onkar | 1998854 |
| 61d | Mowo Social InitiativesRe: Fresh - (Plum/Magma) - Payment confirmation for Mowo Social Initiatives | Magma HDI | Invoice / payment | Quote / rater | Kanishka Sardana | 2100379 |
| 61d | ILMTEC Solutions Private LimitedRe: Magma Standard Rater Closure: ILMTEC Solutions Private Limited | Magma HDI | Placement / closure | Proposal / declaration | Kanishka Sardana | 2082898 |
| 61d | Tekcor4Re: RFQ PLUM - GMC & GPA - Magma - Tekcor4 - August 2026 | Magma HDI | RFQ / quote | Proposal / declaration | Kanishka Sardana | 2074656 |
| 61d | Matiks Mental Arithmetic Private LimitedRe: GPA Standard Plan Closure: MATIKS MENTAL ARITHMETIC PRIVATE LIMITED | Magma HDIdoc | Placement / closure | Proposal / declaration | Kanishka Sardana | 2073296 |
| 61d | Sixdis Technologies Private LimitedRe: GPA Magma Closure: SIXDIS TECHNOLOGIES PRIVATE LIMITED | Magma HDI | Placement / closure | No attachment | Neha Jain | 2073197 |
| 61d | BiopeakRe: Plum / Magma - Biopeak - GPA Own renewal | Magma HDI | Renewal | Quote / rater | Neha Jain | 2072150 |
| 61d | SEPLRe: (Plum/Magma) Payment Confirmation for SEPL | Magma HDI | Invoice / payment | Proposal / declaration | Kanishka Sardana | 2069296 |
| 61d | digitwinRe: Payment Done || Plum <> MAGMA (Standardized Renewals Rater) <> digitwin - rollover | Magma HDI | Invoice / payment | Proposal / declaration | Neha Jain | 2064447 |
| 61d | MobiuxRe: Magma <> Plum | Mobiux | GMC | RFQ | 2026-27 | Magma HDI | RFQ / quote | CD account letter | Kanishka Sardana | 2058736 |
| 61d | JASP Steel Solutions Private LimitedRe: (MAGMA/PLUM) - JASP STEEL SOLUTIONS PRIVATE LIMITED > FOURION VENTURES | Magma HDI | Other | Proposal / declaration | Kanishka Sardana | 2034390 |
| 61d | Tradl Technologies Private LimitedRe: ( Plum / Magma ) for Tradl Technologies Private Limited | Magma HDI | Other | Policy copy | Neha Jain | 2017718 |
| 61d | JurigariRe: Plum/TATA - Request for Invoice & Payment Link For Jurigari | Tata AIG | Invoice / payment | No attachment | Sakshi | 2073111 |
| 61d | Maitratech Private LimitedRe: Conflict check and VAN for Maitratech Private Limited #business# | Unmapped | VAN / CD account | Unreadable file | Minu Bhagwat Upadhyay | 1881075 |
| 60d | Velentra SolutionsRe: (BAGIC/PLUM) Proforma Invoice for Velentra Solutions | Bajaj Allianz | Invoice / payment | No attachment | Onkar | 2067115 |
| 60d | Codfi FinservRe: Bajaj general<>Plum | RFQ | Codfi Finserv | Bajaj Allianz | RFQ / quote | No attachment | Onkar | 2049726 |
| 60d | Commerztech India Pvt LtdRe: Pricing Matched - Plum / BAJAJ - Commerztech india pvt ltd | Bajaj Allianz | RFQ / quote | No attachment | Onkar | 1993926 |
| 60d | PPN SolutionsRe: Re: Re: Re: Re: Re: Re: RFQ-GMC-PLUM-LIBERTY GENERAL-PPN SOLUTIONS | Liberty General | RFQ / quote | No attachment | Onkar | 2055054 |
| 60d | Longivitate Technologies Private LimitedRe: Magma GPA Closure Confirmation: LONGIVITATE TECHNOLOGIES PRIVATE LIMITED | Magma HDI | Placement / closure | Quote / rater | Neha Jain | 2100378 |
| 60d | BanoffeeRe: (MAGMA/PLUM) - Payment Confirmation - Vishal Kalra/Banoffee(rollover) | Magma HDI | Invoice / payment | Proposal / declaration | Kanishka Sardana | 2096719 |
| 60d | Carolina Technology Solutions Private LimitedRe: Plum/Magma | GPA for CAROLINA TECHNOLOGY SOLUTIONS PRIVATE LIMITED | GPA - Fresh | Magma HDI | Placement / closure | Proposal / declaration | Kanishka Sardana | 2096072 |
| 60d | GuideslyRe: (Magma / Plum) RFQ for Guidesly | Magma HDI | RFQ / quote | No attachment | Neha Jain | 2081497 |
| 60d | Global Business TechRe: Plum <> Magma General : GMC Payment Confirmation for Global Business Tech | Magma HDI | Invoice / payment | Proposal / declaration | Kanishka Sardana | 2081375 |
| 60d | Gracia Global AdvisoryRe: GRACIA GLOBAL ADVISORY <> Plum - Request for Performa Invoice | Magma HDIdoc | Invoice / payment | Quote / rater | Kanishka Sardana | 2073158 |
| 60d | JurigariRe: Fresh - (Plum/Magma) - Payment confirmation for Jurigari | Magma HDI | Invoice / payment | Proposal / declaration | Neha Jain | 2073077 |
| 60d | Mobiux LabsNew Client Details <> [Mobiux Labs] | Medi Assistdoc | Other | Member census | Kanishka Sardana | 2103454 |
| 60d | Yarlagadda MahithaNew Client Details <> YARLAGADDA MAHITHA | Medi Assistdoc | Other | Member census | Neha Jain | 2097454 |
Onkar is carrying 37 of the 90 — 41% of everything waiting on Plum. Minu Bhagwat Upadhyay has 2.